Overview
At Velvet Lux Wear, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 14 days of receiving your item.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Have all original tags attached
- Be returned in its original packaging
Non-Returnable Items
The following items cannot be returned:
- Items marked as Final Sale
- Gift cards
- Personalized or custom-made products
- Items showing signs of wear, washing, or damage caused by the customer
Return Process
To initiate a return, please contact our customer support team with your order number and reason for return.
Once your return request is approved, you will receive instructions on how to return your item.
Please do not send items back without prior approval.
Refunds
After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be issued to the original payment method within 5–10 business days, depending on your payment provider.
Shipping fees are non-refundable unless the return is due to our error or a defective product.
Exchanges
We only replace items that are defective, damaged, or received in the wrong size due to our mistake.
If you need an exchange, please contact our support team as soon as possible after receiving your order.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include photos of the item and packaging.
We will review the issue and provide an appropriate solution.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped by us.
We recommend using a trackable shipping service when returning items.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
If the issue persists, please contact our support team.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us through our website:
Thank you for shopping with Velvet Lux Wear.